Degiorgio Holidings Ltd is committed to ensuring that your privacy is protected. This privacy policy sets out how Degiorgio Holidings Ltd uses and protects any information that you provide and how this information is processed and stored.
This policy is effective from 25 May 2018, in accordance with the General Data Protection Regulation.
1. Information collected
We may collect the following information:
Your name, preferred contact details, address, names of people travelling in your party and payment information. You may also wish to provide other comments or special requests such as dietary requirements, travel information or personal requests.
This includes any information you provide when you register at the hotel, register on the website, subscribe to any mailing lists, enquire about the hotel, event or meeting, place a reservation or participate in any competitions, review websites, social media or discussion boards.
2. Why do we collect and use this information?
We use the personal information that you have provided for the purpose of:
- Dealing with your requests
- Providing services such as making a reservation
- To notify you of changes to our services
- To provide customer service: pre, during and post stay
3. Monitoring
We may monitor and record communications for the purpose of quality assurance, fraud protection, compliance and training. This could include telephone calls and emails.
4. Data Retention
We retain your data in accordance with data legislation and our data retention policy.
5. Personal data of children
The services offered by Degiorgio Holdings Ltd are not directed at children under 16. Should we need to process a minor’s data, we will always request authorisation from their parent or guardian.
6. Guest rights
- Marketing
You have the right to not have your information used for marketing purposes. We will always ask you to opt in to your marketing preferences and will never share your information with third parties
- Access requests
You have the right to access information held about you. We will process your request, free of charge, within a one-month period. We will handle your request in accordance with the General Data Protection Regulations.
- Right to rectification
You have the right to rectify any inaccuracies in your data free of charge. You can exercise this right at any time by emailing dpo@fcdhotels.co.uk.
- Right to be forgotten
You may request for us to delete all personal information we hold on our system. You can make this request by emailing dpo@fcdhotels.co.uk but please note that we may be compelled by law to hold your information due to specific legislation.
7. Transferring Data
We never transfer data to third parties without your consent. However, our website may contain links to and from other websites that have their own privacy policies. We do not accept any responsibility for these policies.
8. Security
We are committed to ensuring that your information is secure and suitable physical, electronic and managerial procedures in place to safeguard and secure the information we collect online.
We have safeguarding in place to ensure that we can prevent, detect and remedy any data breach or theft. Any incident regarding a breach or theft or data will be reported to the Privacy Commission within 72 hours.
9. Cookies
This site uses cookies to store information on your computer. Some of these cookies are essential to make our site work and others help us to improve by giving us some insight into how the site is being used.
These cookies are set when you submit a form, login or interact with the site by doing something that goes beyond clicking some simple links. We also use some non-essential cookies to anonymously track visitors or enhance your experience of this site. To control third party cookies, you can also adjust your browser settings. If you do this, please be aware that you may lose some functionality to the website.
10. The Data Protection Officer
Degiorgio Holdings Ltd controls the processing of personal data as described in this privacy statement. Should you have any queries, questions or comments regarding this privacy statement please contact the data protection officer at dpo@fcdhotels.co.uk
11. Changes to our privacy policy
Any future changes made to our privacy policy will be updated on this page.